We aim to process, ship and deliver your orders quickly and securely:

• Stock Items: Shipped within 1-2 hours of order placement for in-stock products.
• High-Demand or Custom Orders: Production starts within 1-2 hours to minimize delays.

Shipping Carriers: All orders ship from our Toronto-based warehouse, utilizing Canada Post, Purolator, UPS, or FedEx. Based on availability, we select the fastest shipping method to ensure timely delivery.

Delivery Security: To prevent lost or stolen packages, we:

• Require signatures upon delivery.
• Use a Do-Not-Safe-Drop policy

For delivery issues, simply reach out to our team. We’re here to assist and ensure your order reaches you safely.

Returns & Claims

We understand that issues can arise, and we’re committed to providing a smooth resolution process.

Delivery Security: To prevent lost or stolen packages, we:

• Require signatures upon delivery.
• Use a Do-Not-Safe-Drop policy

For delivery issues, simply reach out to our team. We’re here to assist and ensure your order reaches you safely.

How to Start a Return:
If you encounter a problem with your order, contact us immediately. Our team will promptly review your request and guide you through the next steps.

Case-by-Case Assessment:
Each return or claim is reviewed individually to ensure a fair outcome. Based on the situation, we may request additional details or provide feedback to address the issue.

Customer Support Commitment:
We prioritize excellent service and aim to resolve returns or claims quickly and professionally.